it-support

12 Aug 2019

IT support in Gauteng

WHY IT SUPPORT IS IMPORTANT
So why would you invest in technology, without hiring a professional IT support team?

Businesses today need technology. This means they also need professional IT support. It is an essential role in any organisation, big or small. This article will show you just how important professional IT support really is.

FOUR REASONS IT SUPPORT IS SO IMPORTANT

Here are four of the reasons why having IT support is so important to your organisation.

Data management. A professional IT support team will help your business store and manage important data. The role of your IT team will be to make sure your data is stored in a secure environment and to make sure it is easily accessible (but only to the people with permission to view it). If you don’t have the support of a professional IT team, you could easily end up storing data in a vulnerable location or even giving access to somebody without the right permissions, which can be a big issue where data protection is concerned.

Protection against cyber attack. Do you know how to detect and avoid the full spectrum of malware and viruses? You probably have some knowledge, but it’s pretty safe to say that an IT support team has more. They can help defend your IT infrastructure against digital threats, which is increasingly important in a world where cybercrime is only becoming a bigger and bigger problem.

solutions to hard problems. You might know how to work your company’s systems, but do you know what to do if something goes horribly wrong? A professional IT support team can analyse most technical troubles and deliver highly-skilled solutions. Even if you are using software that comes with customer support, it can help to have a dedicated IT team on-hand – they may be able to fix the issue for you faster than the software provider’s support team can pick up the phone.

Better communication. An IT support team can help you configure your systems and technologies to ensure seamless communication channels between colleagues, customers and stakeholders alike. From configuring your company’s email servers, to getting you set up with collaboration, email marketing and video conferencing software, your IT support team will help you put the pieces into place that let you get on with your work.

GREAT THINGS ABOUT HIRING PROFESSIONAL IT SUPPORT TEAM
If you are thinking of outsourcing your IT support needs, then here are some qualities to look out for. Follow this advice to ensure you end up with a reliable and competent team that can really help your business:

As you probably already know, IT issues and system crashes are not limited to business hours. In fact, a lot of IT issues occur after business hours, making it challenging to fix the problem quickly. This is why 24/7 remote monitoring is necessary for your business.

For many business it may be cost-prohibitive to hire full or even part-time staff to manage the IT department. Once salary, benefits and 401k contributions are factored in, the concept of an in-house IT department simply ins’t feasible.

Look for a firm that provides fast, expert and reliable IT support when end-users have a problem.  This is a great resource that can help you take a lot of those annoying issues off your plate.

Companies that outsource security monitoring and vulnerability scanning oftentimes stay ahead of attacks.

 

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