IT Service Management

ITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.

ReLiveIT helps IT organizations move from a reactive state to one that is more controlled, proactive and service-oriented. In turn, organizations experience fewer service interruptions, accelerated service restoration, and a reduction in costly downtime or other service-related business risk. Both Gartner and Pink Elephant recognise

ReLiveIT as a leading provider of ITSM tools and verify our technology to fulfill on 15 out of 15 of the ITIL v3 criteria.

ReLiveIT Service Desk enables organizations to take advantage of full and rich IT Service Management capabilities, including ITIL-verified, process-driven incident, problem, request, change, and configuration management to manage the service and support environment on-premise or in the cloud.

ReLiveIT Service Desk enables you to deliver outstanding IT support services to employees and customers. It combines ITIL-verified, process-driven incident, problem, release, change, and configuration management and more in a single touch point.

Why IT Service Management

The best example of a time-saving ITIL process is knowledge management, whose entire goal is to reduce or eliminate the need for the business to rediscover information it has already learned. With an effective knowledge management process, the IT organization maintains a knowledge base that supports effective information sharing between every area of the business.

  • Improve Efficiency
  • Reduce Operational Costs
  • Risk-Free Implementation of IT Changes
  • Improve Accountability Through Standardization
  • Improve Accountability within Business Functions
  • Improve Effectiveness
  • Improve Visibility into Operations
  • Improve Visibility into Performance
  • Increase Self-Service Productivity
  • Better Service and Customer Experience
  • Improve Access and Communication Channels
  • Reduce Unnecessary Workload
  • Achieve a Better ROI on the Corporate ITSM Solution Investment
  • Enables More Effective Planning
  • Saves the Business Time
  • Saves the Business Money
  • Manage Change More Efficiently
  • Improve Collaboration Between Different Business Functions
  • Better Transparency into IT Processes and Services
  • Higher Return on IT Investments

We available to assist through out the week 24/7 with our automated solution and event management system