IT Service Management

ITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.

ReLiveIT helps IT organizations move from a reactive state to one that is more controlled, proactive and service-oriented. In turn, organizations experience fewer service interruptions, accelerated service restoration, and a reduction in costly downtime or other service-related business risk. Both Gartner and Pink Elephant recognise

ReLiveIT as a leading provider of ITSM tools and verify our technology to fulfill on 15 out of 15 of the ITIL v3 criteria.

ReLiveIT Service Desk enables organizations to take advantage of full and rich IT Service Management capabilities, including ITIL-verified, process-driven incident, problem, request, change, and configuration management to manage the service and support environment on-premise or in the cloud.

ReLiveIT Service Desk enables you to deliver outstanding IT support services to employees and customers. It combines ITIL-verified, process-driven incident, problem, release, change, and configuration management and more in a single touch point.

Why IT Service Management

The best example of a time-saving ITIL process is knowledge management, whose entire goal is to reduce or eliminate the need for the business to rediscover information it has already learned. With an effective knowledge management process, the IT organization maintains a knowledge base that supports effective information sharing between every area of the business.